> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://vipgfs.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 1. My photos/videos are not showing correctly

**Fix:**
* Ensure files are high-resolution JPG/MP4 format
* Max size per file: 20MB
* Clear your browser cache and refresh
* If still not visible, contact support via chat or email: `support@vipgfs.com`