> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://vipgfs.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 5. I can't log in or reset my password.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/e/1/2/9e123af4d0143800/rdlpw_mym7yo.jpg)
**Fix:**

* Use the “Forgot Password” link on login page
* Check spam folder for the reset email
* If your email is blocked or no longer accessible, contact us for identity verification and manual reset